Connect your telephony with your CRM or ERP system

In today’s business world, providing exceptional customer service is essential. Integrating your telephony with your CRM can make all the difference by giving your team real-time customer information with every incoming call. This allows you to instantly know who’s calling and quickly access their profile in your CRM, enabling your team to respond efficiently and deliver a personalized service.

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Instant access to customer data with incoming calls

Are your employees still scrambling between windows during incoming calls, sometimes struggling to catch the customer's name? With our CRM integration, all the relevant information appears right on screen, eliminating the need to search for customer details. This allows your team to handle calls with ease, ensuring your customers are assisted quickly and efficiently.

Enhance your customer service with Dstny's CRM Connect

Explore the features

Customer data instantly appears on your screen with every incoming call
Easily click through to the customer profile in your CRM via the pop-up
Call history automatically tracked in your CRM
Full visibility of the entire call journey: queue times, transfers and previous contacts
Effortlessly call your contacts directly from your CRM

With over 60 integrations

We are the market leader in CRM & ERP integrations.

Discover the power of
our CRM and ERP integration

Our CRM and ERP integration enables you to quickly and easily implement advanced features on top of your existing telephony system. Take advantage of these features and add-ons to enhance your employees' efficiency and streamline your operations.

Call Pop-up

Customer data instantly appears on your PC or laptop screen with every incoming call, including a direct link to open the customer profile in your CRM.

Click-to-dial

Make calls directly from your CRM with a single click on the phone number.

Call Journey

Quickly gain insight in the call journey of the inbound caller. See queue times, transfers and previous contacts. Allow your employees to easily adapt to the situation at hand.

Call Tagging

Tag calls by using pre-defined or CRM-sourced tags and build reports.

Notes

Add notes in the pop-up, with the option to save them directly to your CRM.

Contact History

The timeline feature allows you to view a contact’s call history within your CRM.

Benefits for your business

Personalized customer experience

Greet customers personally with all relevant information directly from your CRM/ERP. This enables you to deliver exceptional service and build strong customer relationships.

Increased productivity and efficiency

Say goodbye to searching for customer data. A convenient pop-up with CRM information enables faster responses and fewer interactions, while call history and notes are automatically tracked.

Valuable, data-driven insights

The combination of call data and CRM information provides valuable insights into customer behavior, preferences, and pain points. Use these insights to make better, more targeted business decisions.

CRM integration and more with Dstny's all-in cloud telephony platform

In addition to providing a personalized customer experience, our telephony solution offers a host of additional benefits. Dstny, originally founded in Belgium, has grown into the European leader in business communication solutions. Our all-in-one platform for SMEs seamlessly integrates mobile, PC/laptop, and landline telephony with advanced PBX features, while also connecting with over 60 CRMs and Microsoft Teams.

Moreover, we offer cutting-edge connectivity and security solutions, providing the ideal foundation for the smooth operation and continued growth of your business.

Connect your telephony with your CRM/ERP for personalized customer service and greater efficiency

Curious about how the integration between Dstny and your CRM/ERP software can work?