Instant access to customer data with incoming calls
Are your employees still scrambling between windows during incoming calls, sometimes struggling to catch the customer's name? With our telephony integration with AFAS Software, manually searching for customer data is a thing of the past. Relevant caller information appears directly on your screen, allowing you to focus on the conversation and provide the attention your customers deserve.
Benefits for your business
Personalized customer experience
Greet customers personally with all relevant information directly from AFAS. This enables you to deliver exceptional service and build strong customer relationships.
Increased productivity and efficiency
Say goodbye to searching for customer data. A convenient pop-up with information from AFAS enables faster responses and fewer interactions, while call history and notes are automatically tracked.
Valuable, data-driven insights
The combination of call data and CRM information provides valuable insights into customer behavior, preferences, and pain points. Use these insights to make better, more targeted business decisions.
We want our customers to feel truly seen and valued. With the integration between AFAS and Dstny, providing personalized service is effortless. Essential information is always at your fingertips, allowing for meaningful conversations. For example, if a customer calls about an invoice, you can instantly access all relevant details with just one click or through a pop-up. This enables quick resolution of questions and issues, ensuring customer satisfaction.
Nils Cornelis
Product Manager at AFAS Software
Connect your telephony with your AFAS Software for personalized customer service and greater efficiency
About AFAS Software
AFAS Software develops innovative business software that automates all administrative processes in one package. Known for its user-friendly software and customer-centric approach, AFAS enables businesses across all sectors to operate efficiently. With over 15 years of experience, AFAS is a reliable partner striving for better and more enjoyable work while focusing on societal impact. Their mission is to inspire better business practices by delivering software that eliminates unnecessary tasks, double work, and errors. This gives organizations more time to focus on what really matters: quality and job satisfaction. As a Belgian software company, AFAS maintains close connections with its customers, ensuring they are easily accessible when needed.