Understanding your communication with Business Analytics

Quality service and efficient communication are crucial to keep customers happy and loyal to your company. For this, you must know how you communicate, both internally and with customers. Dstny Analytics is an analysis and reporting platform that maps all your communication data and helps you make informed decisions for effective communication.
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Dstny Analytics Dashboard

Data-driven decisions for more efficient communication

When do you receive the most calls? How many customers are in the queue? How many agents are logged in and available? This kind of information helps your company make informed decisions for effective communication and ultimately ensures that you can offer a competitive level of service to your contacts and customers.
 
This becomes easy to oversee and manage with ‘Views’, ‘Dashboards’ and ‘Visualisations’ in Dstny Analytics.

presentatie analytics
Dstny Analytics Platform

User-friendly analytics packed with powerful features

Business Analytics gathers data from various sources that are presented using reports, statistics and visualisations. The main connectors are Dstny’s Business Communication Platform and Microsoft Teams.

Business Analytics also features an API that allows you to feed data from the platform into external systems such as Microsoft Power BI, Qlik Sense and Excel.

The benefits for your business

Analytics and reporting tools that help your business grow

Overzichtelijke data

Insights with organised data

Understanding your communication and service levels better starts with collecting and displaying all data in an organised way.

efficiënte en productiviteit

Greater efficiency and productivity

Make data-driven decisions about your communication, systems and processes and improve your company’s overall service.

Klanttevredenheid

Higher customer satisfaction

Dstny Analytics helps you make the right decisions for more effective communication and customer service.

Analytics en Premium Analytics

Analytics Reporting

Analytics

Advanced reporting with additional functions, data and customised visualisations.

  • Views: predefined reports that provide general insight into call behaviour
  • Views: predefined reports that provide general insight into call behaviour
  • Scheduling: periodic, automated reporting to a set of e-mail addresses

 

€45/month

Analytics Premium Dashboard

Premium Analytics

Advanced reporting with additional functions, data and customised visualisations.

  • Views: predefined reports that provide general insight into call behaviour
  • Basic reporting: clear reporting of the most fundamental data
  • Scheduling: periodic, automated reporting to a set of e-mail addresses
  • Advanced reporting: powerful reporting with advanced data, functions and grouping
  • Dashboards: share a quick overview of vital statistics, tailored to your company, via a link and on the screen
  • Connectors: process data from the platform in external tools like Power BI, Excel and Qlik
  • Powerful API: to create your own custom connector for processing data in tools

 

€135/month

Want to understand the data of your business communication to improve service to contacts and customers?

Ask our team all your questions.

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