TOPdesk integration with Dstny’s cloud telephony

Thanks to the seamless integration of Dstny's cloud telephony platform with TOPdesk, you can offer personalized service to your customers while boosting your business efficiency. For every incoming call, relevant customer information is displayed in a convenient pop-up, allowing you to take quick actions, such as opening the customer profile.

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Instant access to customer data with incoming calls

Are your employees still scrambling between windows during incoming calls, sometimes struggling to catch the customer's name? With our telephony integration with TOPdesk, manually searching for customer data is a thing of the past. Relevant caller information appears directly on your screen, allowing you to focus on the conversation and provide the attention your customers deserve.

Enhance your customer service with Dstny’s TOPdesk integration

Explore the features

Customer data instantly appears on your screen with every incoming call
Easily click through to the customer profile in TOPdesk via the pop-up
Full visibility of the entire call journey: queue times, transfers and previous contacts
Effortlessly call your contacts directly from TOPdesk

Benefits for your business

Personalized customer experience

Greet customers personally with all relevant information directly from TOPdesk. This enables you to deliver exceptional service and build strong customer relationships.

Increased productivity and efficiency

Say goodbye to searching for customer data. A convenient pop-up with CRM information enables faster responses and fewer interactions, while call history and notes are automatically tracked.

Valuable, data-driven insights

The combination of call data and CRM information provides valuable insights into customer behavior, preferences, and pain points. Use these insights to make better, more targeted business decisions.

TOPdesk prioritizes customer needs, providing support at every step. With over 90 integrations, customers can connect various tools to optimize their services. Through integration with Dstny's cloud telephony platform, customers instantly see who's calling and why. They can access detailed call records, make calls directly from customer files, and receive information when transferring calls. This allows teams to concentrate on providing outstanding service, rather than spending time updating data across multiple systems—a win-win for everyone involved.

Sanne De Ridder

Commercieel directeur TOPdesk

CRM integration and more with Dstny's all-in cloud telephony platform

In addition to providing a personalized customer experience, our telephony solution offers a host of additional benefits. Dstny, originally founded in Belgium, has grown into the European leader in business communication solutions. Our all-in-one platform for SMEs seamlessly integrates mobile, PC/laptop, and landline telephony with advanced PBX features, while also connecting with over 60 CRMs and Microsoft Teams.

Moreover, we offer cutting-edge connectivity and security solutions, providing the ideal foundation for the smooth operation and continued growth of your business.

Connect your telephony with your TOPdesk system for personalized customer service and greater efficiency

Curious about how the integration between Dstny and your TOPdesk system can work?