Zaventem, November 26, 2024 - The Belgian-based European leader in cloud telephony for SMEs, has partnered with business software developers AFAS Software and TOPdesk. With a shared focus on the SME market, the three companies aim to further support this segment's growth through their collaboration. This marks the launch of Dstny’s partner ecosystem, centered around its proprietary Business Communications platform designed to enhance communication for SMEs with both their customers and employees. Additional partnerships will be announced early next year.

As a leading UCaaS (Unified Communications as a Service) provider for SMEs, Dstny has developed an all-in-one business communication platform that brings the phone system to the cloud. This ensures employees are always reachable via the same number, for both fixed and mobile communication, wherever they are. Additionally, Dstny can provide the most suitable internet or advanced connectivity as a foundation. The platform integrates seamlessly with other business tools like Microsoft Teams, ERP, and CRM systems. Over the years, the development of this cloud-based platform has enabled Dstny to evolve from a telecom operator into a full-fledged technology company.

“Today, SMEs primarily look to software solutions to support their growth. By integrating AFAS Software and TOPdesk ERP solutions with the Dstny Business Communications platform, we can offer SMEs the best of both worlds,” says Thomas Wouters, Sales Director at Dstny Belgium. “Integrated communication solutions empower SMEs to operate more efficiently by enhancing their internal and external accessibility. At the same time, they can deliver superior customer service, boosting customer loyalty and satisfaction.”

Dstny already supports integrations with more than 60 different CRM and ERP systems. “This strategic and commercial partnership with AFAS Software and TOPdesk is a significant step in building a partner ecosystem around the Dstny business communication platform. Together, we will highlight the practical business benefits of this integration for our customers,” Wouters adds.

Nils Cornelis, Product Manager at AFAS Software: “We want to ensure our customers feel genuinely recognized. The integration between AFAS and Dstny makes delivering personalized service effortless. With essential information at your fingertips, you can have meaningful conversations. Imagine a customer calling about an invoice – with one click or a pop-up, all relevant details are immediately visible, enabling swift issue resolution. After all, happy customers are what it’s all about.”

Sanne De Ridder, Commercial Director at TOPdesk, concludes: “TOPdesk prioritizes customer needs and supports them every step of the way. With over 90 integrations available, our customers can connect various tools to optimize their service delivery and operations. By integrating Dstny’s cloud telephony platform, customers can instantly see who is calling and why. They gain access to detailed call logs, can initiate calls directly from customer records, and receive comprehensive information when transferring calls. This allows them to focus on delivering excellent service rather than managing data across systems – a win-win for everyone.”

Click here for more info on Dstny's CRM and ERP integrations

Thomas Wouters(Dstny)(L) - Sanne De Ridder (TOPdesk)(R)

______________________________________________________________________________

About Dstny
Dstny is a leading European provider of cloud-based business communication solutions, serving companies directly as well as through partners and service providers. The company simplifies daily operations for more than 3.5 million users with interactive communication tools delivered as-a-service, connecting employees and customers across all communication channels (voice, video, chat, and more).
Dstny’s tools are mobile-first, locally adaptable, user-friendly, and easy to integrate. By combining innovative technology with strong relationships with partners and local teams, Dstny delivers exceptional user experiences and makes cutting-edge solutions accessible to businesses across Europe.
Headquartered in Zaventem, Dstny employs over 1,000 people in seven European countries (Belgium, Netherlands, France, Germany, Sweden, Denmark, and the UK). 

About AFAS Software
AFAS Software develops innovative business software that streamline all administrative processes into a single software package.  Known for its user-friendly software and customer-centric approach, AFAS helps companies across industries operate more efficiently. With over 15 years of expertise, AFAS is a trusted partner committed to creating better and more enjoyable work environments while driving societal impact
Our mission is simple: Inspiring better business. This is achieved by providing software that eliminates redundancies, reduces errors, and simplifies workflows, allowing organizations to focus on what truly matters – quality and job satisfaction.
As a Belgian software provider, we maintain close relationships with our customers. Need support or advice? We’re always within reach. Want to meet us in person? You’re welcome at our Clubhouse in Kontich!

About TOPdesk
TOPdesk is a leading provider of service management solutions, helping over 5,500 organizations worldwide optimize their service delivery and enhance operational efficiency. With two offices in Belgium (Antwerp and Charleroi), TOPdesk offers a strong local presence and delivers personalized service to its customers.