Once your company’s fleet administrator (mobile manager) adds you as a mobile user to the MyDstny portal, one of two procedures may be used to activate your SIM card:

1. Activation Email: You will receive an email with a link to start the activation process.

   • If an eSIM was selected, you will receive a QR code later in the process, which you can scan to download and activate your eSIM profile.

     OR

2. Automatic Activation: The fleet administrator will complete the activation process on your behalf.
   • If an eSIM was selected, you will receive a QR code, which you can scan to download and activate your eSIM profile.

If the activation email procedure is chosen, here’s what you can expect:

• You will receive an email with a link to the activation portal, along with detailed steps for activating your SIM card (physical or eSIM).

Didn’t receive the email? Contact your fleet administrator or Dstny Support at +32 2 401 97 00 (option 1) or support@dstny.be.

For Physical SIMs:

1. Keep your SIM card ready. 
2. Use the activation portal link in your email to begin the activation. 
   • Activation typically takes 1 hour but may take up to 2 days in some cases. 
3. Enter your SIM card number (if not pre-filled). 
4. Once your network connection drops, replace your old SIM card with the Dstny SIM card. 
5. Start using Dstny Mobile for calls and data.

Follow these steps to activate your eSIM:

1. Use the activation portal link in your email. 
2. Once you click Activate in the portal, you will see the QR code for your eSIM. 
3. For your convenience, we will also send the QR code to you by email. 
4. Scan the QR code using your device (detailed instructions below). 
5. Once the profile is downloaded, your eSIM will be ready to use.

• Electronic Delivery: eSIMs are delivered as a QR code via email. Ensure your email address is accurate to avoid delays. 
• Device Compatibility: Confirm that your device supports eSIM technology. The activation process requires scanning a QR code, so your device must have a camera. 
  • Some wearables may not directly support eSIM activation unless paired with a compatible smartphone (e.g., Apple Watch with iPhone or Galaxy Watch with Samsung). 
• Simultaneous Connections: Most devices allow only two active SIM connections at a time. Common configurations are traditional SIM + eSIM or traditional SIM + traditional SIM. Few devices support eSIM + eSIM setups. 
• Support Available: Dstny’s support team is ready to assist with any challenges during the eSIM activation process.

To manage SIM cards and activate services (physical or eSIM), follow these steps: 

1. Log in to the MyDstny portal: https://my.destiny.be. 
2. Navigate to: 
   • Self-service 
   • UC & Mobile 
   • Manage Users 
3. Search for the user and select their name or create a new user. 
4. Click Add Service to configure their service.

1. Select a Product Type

Choose the relevant product type based on your contract: 

• Dstny Mobile: Mobile telephony and data. 
• Dstny SmartMobile: Fixed/mobile integration with Dstny’s cloud switchboard or UC users (fixed only) 
• Dstny Mobile data: Mobile data, no telephony (only Mobile Internet) 

Only the product type for which you have a contract will be shown. 

2. Select your specific bundle 

• Now select the specific bundle (data allowance, number of call minutes) for this specific user and add any options (e.g. extra international call minutes). 

3. Confirm your selected bundle for this user. 

4. Assign a Phone Number 

You can: 

• Request a new number. 
• Port an existing number. 
• Port a number within Dstny. 

5. Configure the SIM Type 

Choose the type of SIM to activate: 

• Physical SIM: 
  • Option 1: My user has an unused SIM card and will enter it during activation: the user will receive an email with a link to the web page, where he/she can enter the SIM card number. This means that you as the fleet administrator don't have to enter a SIM card number for every user and the user him-/herself can decide when to enter his/her number. You can just distribute SIM cards without worrying who has wich Sim card. This is useful when multiple users have to be activated at once. 
  • Option 2: I have an unused SIM card that I want to use: as the fleet administrator, you can enter the SIM number and you yourself will give the right SIM card to the right user. 
• eSIM: Select eSIM, and the user will receive a QR code via email for activation. 

6. Select your fixed number (only in case of smartmobile – not for mobile only or mobile data only) 

1. If a fixed number is needed (for fixed/mobile integration services, such as SmartMobile and FMC), you can select one from 
   • Option 1: a list of available fixed numbers (choose a fixed number) 
   • Option 2: a list of fixed numbers that are already in use (choose an active fixed number). If you select the latter option, the active fixed number is removed from the user to whom it is currently linked and added to the new user. 
2. If there are no more fixed numbers available, you can request new numbers via our support team: support@dstny.be or +32 2 401 97 00 (option 1). 

7. Finalize Activation

You’ve reached the final step in the activation process! At this point, you’ve got two more decisions to make.

How do we complete the activation? 

You can choose between two procedures: 

• Send an email to the user with instructions on how to complete the activation: the user will receive an email and has to click on a link to start the activation process. To get a better idea of this process, you can go to “activate SIM card - user”. 
• The activation process is started automatically: the activation process starts without the user’s intervention. This option is not always available and has to do with whether you as the fleet administrator have already entered the SIM card number. 

When do we have to start activation? 

You can choose between two procedures: 

• Option 1: Activation has to start as soon as possible: the complete activation process (send email to user, start “port number” etc.) starts immediately, after you click on “save”. 
• Option 2: I opt to start the activation process later: The complete activation process (send email to user, start “port number” etc.) will start later. This is useful when preparing a migration: for example, all details can be entered on a Friday evening, but nothing will be started as yet. The process can be started manually later (see “Services waiting for activation”), for example on Monday morning so that users don't have to start the activation during the weekend.