As the fleet administrator, you can manage the mobile services of the users in your company in the MyDstny portal.
You’ll find out on this page how to:
Overview of all services per user
- Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
- Via the left-hand menu, go to
- Self-service
- UC & Mobile
- Manage users
- Click on the name of a user.
You will now see all of that user’s configured services in a list and in detail.
Overview of the mobile services in your company
- Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
- Via the left-hand menu, go to
- Self-service
- UC & Mobile
And click on “Service overview”. You’ll then see a list of all users in your organisation.
You’ll then see a list of all mobile services in your organisation.
Add a mobile service to a user
- Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
- Via the left-hand menu, go to
- Self-service
- UC & Mobile
- Manage users
- Click on the name of the user for whom you want to add a new service (or use the search function).
- Click on “Add Service”
- Follow the activation flow. The service automation flow is an automated process which allows you to add and configure new services for an existing user.
Change an existing service for a user
You can change the selected services or bundles for a user at any time, for example if a user has to call a lot of international numbers for a short period or if the selected data volume is no longer enough.
- Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
- Via the left-hand menu, go to
- Self-service
- UC & Mobile
- Manage users
- Click on the name of the user for whom you want to change an existing service or bundle (or use the search function).
- Choose the service you want to change and click on “Manage service” at the top right.
- Select the desired options and click on “Save”.
- Confirm your selection by clicking on “Continue”.
Naturally, a change will have an impact on the next bill. For more information on how the billing is changed, see “Billing – changed services”.
Deleting an existing service for a user
As a fleet administrator, you can delete mobile services for users, up to a maximum of 30% of the total mobile contract, within your current contract period.
If you would like to delete multiple mobile services, contact your account manager or sales@dstny.be.
- Open the portal using https://my.dstny.be. You’ll find more information about logging in here.
- Via the left-hand menu, go to
- Self-service
- UC & Mobile
- Manage users
- Click on the name of the user for whom you want to delete an existing service or bundle (or use the search function).
- Select the service you want to delete and select the “Remove” icon at the top right.
- Confirm that you are sure you want to delete this bundle with “Yes”.
Naturally, a change will have an impact on the next bill. For more information on how the billing is changed, see “Billing – changed services”.