Roles and rights of customers

Roles and rights of customers

Your Portal Administrator manages the rights and roles of all contacts in your company in MyDestiny.

  • Rights: which parts of the portal you can manage yourself.
  • Roles: what role you play in your company and what communication you should receive for that.

Rights customer

 

As a MyDestiny user you can get three types of rights, depending on your profile type:

Portal Administrator

As MyDestiny Portal Administrator:

  • You can view all information and manage all contacts of your company.
  • You can order online mobile services, purchase, manage invoices, make changes, log tickets, track deliveries, consult documents ...
  • You can easily consult your contacts at Destiny.
  • You can designate Insight Users and Fleet Administrators and give them access to parts of MyDestiny.
  • You are the official and contractual point of contact for Destiny.
  • You bear ultimate responsibility for all actions of your Insight Users and Fleet Administrators on MyDestiny.

Note: there can be multiple Portal Administrators.

Register as a Portal Administrator

Fleet Administrator

As MyDestiny's Fleet Administrator:

  • You can manage deliveries and installations or follow up on open processes.
  • You can manage the mobile services within your company: request, activate ...
  • You can easily consult your contacts at Destiny.
  • You are the point of contact or one of the points of contact for Destiny regarding mobile services.

Note: there may be multiple Fleet Administrators

 
Register as a Fleet Administrator

Insight User

As an Insight User of MyDestiny:

  • You can manage deliveries and installations or follow up on open processes.
  • You can easily consult your contacts at Destiny.

Note: there may be multiple Insight Users, but a Portal Administrator must be appointed first.

 
 
Register as an Insight User

Roles customer

 

At Destiny, we want to communicate as well as possible with all our customers. That is why your Portal Administrator can give each user in your company a specific role. Based on this, we send him or her the appropriate communication. Each contact person can also be assigned multiple roles:

  • Technical Contact: A technical contact person receives all technical information at company level. We keep him or her informed of planned maintenance works, defects and upgrades of services.
  • Billing Contact: As a Billing Contact you will receive financial information about updates about our prices and our systems. This contact person will NOT receive the Destiny invoices. You can request this directly from your Account Manager.
  • Commercial Contact: We will keep your Commercial Contact updated on all Destiny events, online and offline. He or she receives news about new solutions, adapted services (product updates) and interesting news flashes.

You can define the roles in the MyDestiny portal.

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