Do you want to build a strong brand and offer the ultimate in customer service at the same time? In that case, in the year 2021 there's no way round chatbots. Thanks to natural language processing and machine learning technologies, chatbots have become hugely popular in the last few years. What’s more, there’s a good chance that you talk regularly to a chatbot without even realising it. Chatbots are set to get even better in the near future, and will ultimately even play a central role in customer service at various types of company. In short, chatbots are becoming a vital link in integrated omnichannel business communication. Today, we describe the latest chatbot trends you should keep an eye on.