Default configuration of your telephony
Devices:
- Physical phone = primary device
- ConnectMe = secondary device
Caller ID
- Your normal number is displayed
Call flow
- Different statuses (to inform your colleagues of your status, but also to route incoming calls correctly)
- First the primary and secondary phones ring
- After 30 seconds the call goes to voicemail
- You can listen to your voicemail messages by dialing 8500. The default PIN is 4646
STATUSES
- Telework: You work from a different location than your office. For example, at home. Your mobile phone will ring for incoming calls, not your landline.
- Holiday: Calls are automatically forwarded to your colleagues.
- Busy: When you don't want to be disturbed, for example during a meeting
- Out of Office: When you are out of the office and not available for any communication
- Office: You are present at the office, your landline will ring first for incoming calls.
FOR ANY STATUS, YOU CAN CUSTOMIZE THE DESIRED AUTOMATIC ROUTING FOR INCOMING CALLS
Call
- Option 1
- Enter the number
- Press Enter to call
- Option 2
- Search a contact
- Click on the phone icon
- Select the number you want to call
Microphone on, Microphone off = Mute (caller hears nothing
On hold (caller hears music)
Direct transfer
Announced transfer (you speak tot he other person before transferring the caller)
Chat (only available during conversations with colleagues)
Video calling (only available during conversations with colleagues)
Select media device (speaker, headset, etc.)
End call
Open keypad (click the keypad icon again to open the call screen).
Start a second call (you can transfer or switch between calls)
Transfer
Direct Transfer to someone in your contact list
- Click on the arrow
- Search the contact
Image
Direct Transfer to a number
- Click on the arrow
- Enter the number (+3226860901)
- Click Enter
- The call is transferred
Announced Transfer
- Click on the double arrow
- Enter the number (same way as Direct Transfer)
- Speak to the person you are transferring tot o announce the call
- Transfer when you’re ready
Forward to another number
Go to the Setting options
- Go to “Settings”
- Select “Communication Server”
- Select “Communication Flow”
- Select your Forward option
Select which type of calls should be forwarded
Enter the number
